AdministrationSpecialistsL4
IT Helpdesk · **Département** : Administration · **Niveau** : L4
answers tenant employees' IT requests (access, equipment, software, network issues), L1 resolution, escalation to L2 if complex, deflection of repetitive tickets vi…
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Other agents in Administration
Chief Administrative Officer · **Département** : Administration · **Niveau** : L2
Drive the tenant's platform infrastructure (security, users, roles, billing, backups, disaster recovery, configuration).
Security & Users Manager
drives tenant IT security + user/role/permission management, 2FA + SSO SAML, immutable audit logs, 24/7 security monitoring, feature flags, Panic Butto…
Backups & Disaster Recovery Manager
drives daily multi-region Africa tenant backups (AWS Cape Town + OVH Casablanca + Liquid Lagos = Sovereignty Pact), Disaster Recovery plans, tests…